Press Pass


12 May 2010 02:00
NSW Community Services Implements Oracle Policy Automation to Ensure Consistent and Accurate Decisions in the Management of Child Safety

Project live in four months in response to Wood Commission Report

Sydney, Australia – May 13, 2010

News Facts

·         Community Services, the leading NSW Government Agency responsible for promoting the safety and wellbeing of children and young people, has implemented Oracle Policy Automation to ensure that Mandatory Reporters make consistent and accurate application of agreed policy decisions when it comes to child safety.

·         Oracle Policy Automation is deployed as an online ‘mandatory reporter guide’ to allow the potential 500,000 professionals that work with children and report children at risk of harm, to do so efficiently and in a manner that facilitates the most effective possible response from Community Services.

·         The Oracle Policy Automation implementation distils a detailed 100-page policy document central to implementing key recommendations from the Wood Commission Report, into a dynamic online questionnaire that requires little prior training.

·         Oracle Policy Automation was selected to drive an integral part of the Agency’s “Keep Them Safe” action plan due to a number of key advantages: it simplifies complexity, can be implemented quickly, provides accurate and consistent reporting with minimal training, is proven in other NSW and Federal jurisdictions, is able to integrate with the agency’s other Oracle and non-Oracle products and allows Community Services the ability to easily upgrade the online guide as policies change.

·         The agency has also extended the Oracle Policy Automation footprint with the addition of an implementation for the Child Protection Hotline.

·         Community Services acquired the solution in September, 2009 and completed the implementation in January, 2010.

Supporting Quotes

·         “Oracle Policy Automation has helped to provide a vehicle for the consistent application of the Government’s “Keep Them Safe” child protection action plan. We believe this approach is a world-first in the Structured Decision Making® space for child protection and we believe our Agency is setting an example that other child protection jurisdictions will replicate. When the issue at hand is the safety of children and young people, there is a need to be quick and nimble. Community Services selected Oracle Policy Automation as to deliver an equivalent bespoke solution would have taken much longer. The solution also provided the ability to greatly reduce the complexity of the Mandatory Reporter Guide into an interactive online site that can be easily updated as the guide is updated,” said Kerry Holling, CIO, Community Services

·         “Social services agencies, like Community Services, face innumerable challenges in delivering services that meet public expectations. One of the biggest bottlenecks to implementing consistent policy has been the time and cost associated with the IT systems requiring change. Oracle’s Policy Automation solution empowers organisations to address the issue with confidence by providing out-of-the-box tools for designing, testing, and deploying policies,” said Barry Dietrich, General Manager, Government, Education and Healthcare, Oracle ANZ. 

Supporting Resources

-    Oracle Policy Automation

About Community Services

Community Services (formerly DoCS) is the leading NSW Government agency responsible for community services. We work to promote the safety and wellbeing of children and young people and to build stronger families and communities. In particular, we help those who are vulnerable and most in need.

We work to protect children and young people from risk of harm and to provide care for children and young people who are not able to live with their families. The majority of these services are provided through our community partners such as non-government organisations and other government agencies.

We provide services via a network of seven regional offices and over 85 Community Services Centres throughout NSW.

The Child Protection Helpline (132 111) is a 24 hour statewide telephone service that allows you to report suspected child abuse or neglect.


For more information contact:

Penny Wolf
Oracle Applications and Industries
t:+612 9491 2152
m:+61 420 278043

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